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JDK Management Inc. complaints

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25980 N. Diamond Lake Road, Suite 104
Mundelein, IL 60060 | Get Directions

(630) 515-0300

http://www.jdk-management.com

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Total Amount in Dispute:
$956.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JDK Management Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JDK Management Inc.

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $956.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

I order a part of a fire truck from this company call JDK MANAGEMENT INC. on line. The total cost that I send it on Telegraphic Transfer (TT) From Samoa Bank of South Pacific Total amount of $956.00.USD on the 29th July 2021. Now on I still waiting for my order tracking # the person still didn't send it over . I send a lot of email to him didn't respond just couple times he said soon as he receive my order he will let me know. I want to get my refund but still didn't get any respond. Resolution Sought I need to confirm if he ship it over my order or get my refund is three months now I still didn't get any reply about sending over my order. I need my refund back.

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