Complaints for Jean Poluzo Collection in Burbank, CA

827 North Hollywood Way #122
Burbank, CA 91504 | Get Directions

(888) 726-3043

http://jpshades.com

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8:00am - 5:00pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complaints allege misrepresentation of the offer and unauthorized charges. In other cases the company advertises free products if the consumer pays shipping and handling costs and later receive additional unauthorized orders of the product on a monthly basis for fees ranging from $49.99 to $95.00. Complainants also report that they were unaware that they are being enrolled in a subscription based program. ~~The company generally responds to complaints by informing the complainants they signed up for a subscription based program outlined in the Terms and Conditions and by issuing refunds.

Complaint Closing Statistics

0 complaints against Jean Poluzo Collection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jean Poluzo Collection complaints