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Jeff Perry Chevrolet complaints

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1260 North 7th Street
Rochelle , IL | Get Directions

(815) 605-5902

http://www.jeffperrychevrolet....

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jeff Perry Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jeff Perry Chevrolet

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12/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1.10 Amount Settled: $0.00

Customer Complaint

11/30/2023

I took my car in because of a reverse problem and it felt slow at speed when I was running. They charged me 210 dollars for the tests. They had it checked and they told me that it was just a sensor! They told me that I had to pay for the parts, labor and the use of machines. In total, it was $830 dollars, 170 in parts and 630 in labor, get it fixed and take it!! But when I went to pick it up after using it and advancing it, it was broken in the same way, I really didn't feel the change at all, they returned it to me the same!! Now the problem is that they don't want to take charge and they also charge me more money to do another test. That is not possible because they did the test and now they want to charge me more because they didn't really check the car properly. Resolution Sought Please fix the problem of reversing and the fact that it pauses when running, it does not change properly when moving forward.

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