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Jeff Schmitt Cadillac complaints

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631 South Orchard Lane
Beavercreek, OH 45434 | Get Directions

(937) 458-2683

http://jeffschmittcadillac.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jeff Schmitt Cadillac closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jeff Schmitt Cadillac

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8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

My ATS Cadillac went in Jeff Schmitt body shop to get repaired without my CUE screen been cracked; when I pick my car up my CUE screen was cracked in the lower left side of it; they had my car for three weeks and it was only should have been there for a week; I just want them to repair my CUE screen they can not just mess up people cars and think it is ok. Resolution Sought I want Jeff Schmitt to fix the damage that they did to my Cadillac CUE screen in my ATS Cadillac and I will never use this dealership again. I will let everyone know about this matter.

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