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Jefferson Auto Plex complaints

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2020 Airline Drive
Kenner, LA 70062-6751 | Get Directions

(504) 467-4678

http://www.jeffersonautoplex.n...

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Total Amount in Dispute:
$111,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Jefferson Auto Plex closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Jefferson Auto Plex

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $110,000.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

The first time I went and gave 3000 down asked how much more would I owe he said not much because the vehicle was 7000.00 . Lost everything during hurricane idal I needed a vehicle so I got the vehicle. It was Roach infested! He wouldn't trade it out and then the part you put the gas nozzle in when pumping gas it shifted somehow and it wouldn't have half of the gas in the tank half on the ground. I was still trying to pay them but it was late so they took the truck. The payment was late but not that late. So I ended up needing a vehicle again and Jefferson Autoplex was the only ones that could put me into a vehicle with the down payment I had. This time I put 2700.00 down. He said the vehicle was 5000.00 So 2 days after getting the vehicle I'm working it breaks down. I get it to the shop where I purchased it from. They fixed it supposedly but the same belt popped the day I picked it up and I was working again. I lost that job because of this situation. They got the car back and kept it for the rest of the month and I needed the car to pay the notes. I drove in my vehicle to process service paperwork. I called the loan company to pay the notes although I didn't have the vehicle it was broken. Only way I can pay Amanda she called for the payment a week later. I didn't have it all because I couldn't work. When they repo the car I find out he forged my paperwork for 11000.00 for a 2006 Nissan. I wouldn't dare sign that. I found out he did both times I went there for both cars. Resolution Sought He should get investigated and the loan company too they are scamming people every year especially minorities who can't get a finance from anybody else. He owes me a vehicle I've spent well over enough with him but I just want my money back and then investigated because they run this scam every income tax season. I never signed any documents stating I would pay 11000.00 for a vehicle that's not worth 5000.00 in the book value! They both need to be in jail! Mike and the girl at the finance compan

10/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/9/2022

The company selling bad use cars and financing the cars I had too get my car tow three times I ask for my money back the first time I been missing work late catching buses Resolution Sought Help me to get my money back and shut that bad company down and they pay me for my pain and suffer selling me this bad car

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