Complaints for Jennifer Convertibles in Woodbury, NY

417 Crossways Park Drive
Woodbury, NY 11797 | Get Directions

(631) 768-8130

http://www.jenniferfurniture.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain of delays in delivery or that furniture is delivered in damaged condition. Other customers report incorrect merchandise is delivered or that orders arrive incomplete. Several customers complain that merchandise does not meet their expectations of quality or durability. Others report difficulty with returns refunds or exchanges. Many customers express dissatisfaction with the 30% restocking fee imposed for all returned merchandise. In some cases returns are necessary due to shipping errors by the company. ~~The company responds to most complaints by disputing allegations issuing refunds or credits. Other complaints are addressed by offers to exchange or repair damaged furniture or fullfill warranty claims. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.~~

Complaint Closing Statistics

0 complaints against Jennifer Convertibles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jennifer Convertibles complaints