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Jensen Exteriors complaints

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1115 Madison Street, Suite 904
Salem, OR 97301 | Get Directions

(503) 383-4176

http://www.jensenexterior.com

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Total Amount in Dispute:
$8,226.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jensen Exteriors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jensen Exteriors

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2/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,225.75 Amount Settled: $0.00

Customer Complaint

12/20/2021

Jensen Exteriors, LLC (Contractor's License #22035) provided a bid to complete a new roof on my home on September 20, 2021. The estimator emphasized that payment would not be required until customer was satisfied with the work and any leaks found due to workmanship would be warrantied for 10 years. Throughout the course of their work, workers were careless, damaged areas of my home, including my garage door and a metal roof structure in my breezeway. Repeated complaints in writing through email and letters to the owner were ignored or treated as annoyances that he deemed irrelevant. When he did show up, he was sullen and accepted no responsibility for any damages. Workers left significant debris, which I cleaned up. I withheld half of what I owe them, as I am still left with leaks in my breezeway due to damage/dents they did to my metal roof while attempting to install drip edge after the fact. , I've been unable to obtain an estimate for repair calling at least a dozen contractors. My garage door was also dented during demolition. In addition, I spent 8 hours cleaning up debris. They have now increased what I owe by revoking a senior discount and adding interest charges. They are suing me in small claims court to get the money. I feel their behavior is bordering on elder abuse, as they have gaslighted me and been dismissive and disrespectful of concerns I raised, refusing to take responsibility for damage. This story is much longer, but space is limited. I can provided Resolution Sought Garage door cannot be repaired, as it is vinyl. Replacement cost is roughly $2800. They charge $78 an hour for labor and I spent 8 hours cleaning up roofing debris $624 (as a senior with disability issues, this was very strenuous work for me). Repair/replacement cost for the metal roof they damaged as yet unknown. I may need to hire an inspector to get an independent evaluation of damage and repairs, as I've been unable to find a willing contractor. I have significant leaks due to the damage.

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