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Jerome's Furniture complaints

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16960 Mesamint Street
San Diego, CA 92127 | Get Directions

(866) 633-4094

http://www.jeromes.com

M-S 10-9 Sunday 11-7

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Total Amount in Dispute:
$1,550.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Jerome's Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Jerome's Furniture

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8/28/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/5/2025

Consumer alleges your company has not delivered her mattress. Consumer placed an order for twin mattress on 05/27/2025 and it has been paid for. To date the mattress has not been delivered. When she order the mattress she was told it would take 2-3 weeks however every week that she calls she continues to get the same excuse. Consumer wants your company to deliver the mattress and offer a discount due the length of time it has taken to deliver the mattress, free delivery was already part of the deal therefore customer wants a discount and delivery of the mattress. Resolution Sought Consumer wants your company to deliver the mattress and offer a discount due the length of time it has taken to deliver the mattress, free delivery was already part of the deal therefore customer wants a discount and delivery of the mattress.

Company Response

8/15/2025

The customer has been delivered the mattress on 8/13/25 and provided a discount for inconvenience of $69.50.

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

I have complained once already about this company that took almost 5 months to deliver a couch that was a special order estimated at 10-12 weeks for delivery. After several pushback dates on delivery I reached out to the BBB to help handle and finish the job that was not yet complete. Today 3/10/23 my delivery was finally set in- the couch arrives and in the WRONG color. The pillows and chaise were the correct order, but the whole couch was not. I asked that the couch be sent back. I called the Jerome's customer service number and was hung up on TWICE before I got someone who listened to my complaint. I am requesting a full refund and and to cancel the order that wasn't even sent to my home correctly. I sincerely do not wish to further any business with Jerome's. This has been the Worst customer service experience I have ever come across. Resolution Sought I would like a full refund for the couch, and to cancel the order entirely.

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