Company Response
8/1/2022
This hurts my heart you feel the way you do. I am sorry that you feel this way. I hope you can take a step back & know we always were here for you.
You contacted me based on me selling another home on your street and with great success and with the seller recommending me to other neighbors. You were in the process of building a home with a local builder and upon talking to you on the phone, you made it very clear to me that you hated working with them, their buyer representative, and were quite angry with them. I spoke to you day and night leading up to listing your home. I made you a top priority. You told me over the phone the price you wanted to list the home at, and I did indeed explain it was going to be a stretch because your home is a semi-detached home, meaning, attached to another one and you were asking for the price that single family homes sold for on your street. I did say, we can certainly try because the market was good, and you don’t know if you don’t ask but you were in no way willing to hear anything other than the price you wanted so we tried it. I did not ask you to adjust the price the next day, I told you verbally 4 days after listing it that I was starting to receive calls from other agents that may have clients interested but they felt the price was too high, so their clients were not going to schedule a showing. We adjusted the price 10 days later per the signed documents. We had noted, because the market was good, we would know right away if we were priced too high since other homes were selling and if we didn’t get showings right away, that would be a sign we were too high. We did not receive any showings, so we adjusted 10,000. We started to get a few showings but again the price became the biggest factor based on the written feedback. We received an offer 11 days after we listed. It was lower than you wanted to accept even though it was within 10,000 of what we were asking, and it was the same as the single-family homes were selling on your street. I told you the buyer’s agent called me prior to writing the offer that her clients wanted to offer a certain price, I told her in no way would my seller entertain that number. When I received the written offer, it was for 5,000 more than they were going to write, isn’t that a good thing I did that for you?
Regarding me reminding you the buyers were on the verge of walking away, the facts are it was because of the home inspection, there were significant findings to the roofing area as well as other concerns and I could not help that they were asking for certain repairs to be completed. They were paying a price of a single-family home and the inspection was not real pretty. I was reminding you that if the buyers walked away, we would legally have to disclose most of the significant findings on the report, even if they were repaired so it is in your best interest to play ball with this buyer. Keeping in mind, we had no other buyers jumping up and down for your home at this price. I would like to add, we sold your home for the most money of any cottage style semi-detached home in the last 5 years. One sold right after yours for less money even though it had more updates including granite counters. Yours didn't.
Regarding you asking for the buyer’s approval. They had a mortgage contingency on the agreement. We received the final approval from the lender as required. You asked to see the final approval, I stated I could not share that information with you directly because it has the buyer’s personal information on it such as social security numbers. I stated I could have the lender send a email that I would forward to you stating the buyer is fully approved. Upon receipt, you would not accept the email from the lender, even though it had all the lenders information on the email signature. You started yelling at me, so I did sternly tell you that you are not entitled to their final approval because it has their personal information. I stated to you that I represent you and I have it so that should have satisfied you. I could have the buyer’s lender put on their letterhead stating they are approved which is what we did for you.
I always go out of my way to come from a place of care and respect. Another example of that is when you called me at 8;15pm at night screaming about the builder you were building with wanted to raise the cost of the home by 15,000 because of the price of goods going up. Even though I had nothing to do with that transaction and did not benefit in any way, I walked you through on who to contact at the builder since I had contacts there. I helped you navigate negotiating with them, as you told me, they agreed NOT to charge you the additional 15,000.
No matter what we did or tried to explain, you were the one yelling/ hanging up on us. You go from 0 to 300 emotion. We never took it personally. I am sad that you feel the way you do but it really isn’t warranted. I wish you we
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