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Jersery Auto Cars LLC complaints

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1367 Route 88 Suite 126
Lakewood, NJ 08701 | Get Directions

(732) 716-3266

http://www.jerseyautocarsllc.c...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Jersery Auto Cars LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jersery Auto Cars LLC

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4/18/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

Dealer agreed to fix multiple problems and once we drove off the lot he refused to acknowledge or fix any and all problems. Resolution Sought We want the car repaired.

Company Response

3/23/2024

On 01/27/2024, customer purchased a 2010 Chevy Traverse. We have all supporting documents to show that even after the vehicle was sold as is, according to contract, we continued to help Customer with issues such as, new headlights. After installing them, Customer was not content because "they are not bright enough." We gave her $20 to get new bulbs and she accepted. On another occasion, Customer complained about leaking fluids, it was due to a broken hose and we replaced it. We also gave Customer new fender with a paint job. Another complaint Customer had was that the plate cover the vehicle was sold with was not the original from the manufacturer, we told her we could put one from our shop but Customer refused. This is a minor cosmetic issue, nothing that will interfere with the use of the vehicle. Customer also has an 18 month warranty, contract # ES2AS139901A24.

Customer Rebuttal

4/5/2024

Consumer states; I would like to continue with my complaint. Jersey auto cars agreed to fix he list of items that we found wrong with the car. Even the headlight that he supposedly replaced burned out within two weeks. We are continually finding and trying to repair numerous issues with the vehicle. This has to be the worst dealership in the area. They lie and cheat.

Company Final Response

4/16/2024

The customer purchased an 18-month warranty for the engine and transmission. All reported issues have been addressed, despite the vehicle being sold as-is and such issues falling outside the dealer's responsibilities. Our commitment is to support our customers to the fullest extent possible.

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