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JES Foundation Repair complaints

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1250 Reames Road
Middle River, MD 21220 | Get Directions

(703) 935-8545

https://www.jeswork.com/

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Total Amount in Dispute:
$2,629.00

Total Amount Settled:
$2,024.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against JES Foundation Repair closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against JES Foundation Repair

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12/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $604.80 Amount Settled: $0.00

Customer Complaint

11/15/2021

I had JES come out to my house , they took measurements and said that they could raise my garage floor. I paid $604.80 deposit. No work was ever done. Then after 2 months I could not afford to have the work done and requested a refund of my deposit. I was ignored and my text and phone calls were not returned. The work has still not been done and they have yet returned my deposit. Resolution Sought All I want is to have my deposit money ($604.80) returned back to me.

11/9/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,024.32 Amount Settled: $2,024.32

Customer Complaint

10/13/2021

I canceled a service. The vendor was slated to refund my funds (re: I have emails documenting this understanding). Today, I have yet to receive my refund even though I was told I would receive my refund my now. It took seconds to deduct the deposit, but it is taking a ridiculously long time for the refund. And, the representative is literally not returning any emails. This behavior is disrespectful and unprofessional. Resolution Sought I would like my refund immediately. I a formal apology, and I would like a commitment to enhance their cancellation policy moving forward.

Company Response

11/9/2021

Per Consumer: The company verbally agreed to refund my money. They apologized for the lack of follow-up.

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