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Jet Solar complaints

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2125 South 48th Street, Suite 102
Tempe, AZ 85282 | Get Directions

(602) 500-0599

https://jetsolar.net/

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jet Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jet Solar

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7/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

Our contract states the project would be done by 1/27/22 it is not 6/2/22 and still no solar panels, when I reached out to the owner of the company to find out what was happening, I could no longer get thru on the phone and no one from the company would answer my phone calls. The owner of the company finally contacted me in May and said they had cancelled the project at my request (I made no such request) and we're still making me pay for it. I told then that is outrageous and I never made that request and they need to come install my product, the owner Lerrill Jones reached out and said they have to restart the process and I would be receiving daily updates on the status of my project and I have not received anything else from them in the last month. Everytime I call I get voicemail or dialtone and no one in the company will respond to emails. Resolution Sought I would like them to install my product as soon as possible or at very least keep their word to their customers and reach out when there is a problem

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