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Jiffy Lube complaints

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1122 West Valley Parkway
Escondido, CA 92025 | Get Directions

(442) 248-8737

http://www.jiffylube.com/locat...

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jiffy Lube closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jiffy Lube

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8/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

7/20/2023

Took a 2020 Dodge Challenger for oil change, and several days later observed oil leak on residence driveway. Got a refund from Jiffy Lube for their bad work, and took the vehicle to Oceanside Tire & Automotive (OTA) to fix oil leak caused by Jiffy Lube. OTA reported (with pictures) that oil leak clogged engine PVC valve, spread oil into the engine area, spread to oil filter, and that PVC valve and air filter needs to be replaced, and to clean oil from areas it spread in the engine. Resolution Sought For Jiffy Lube to provide compensation for fixing their bad work.

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