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Jim Burke Automotive Service complaints

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445 13th Street North
Birmingham , AL 35203 | Get Directions

(205) 324-3371

http://www.jimburke.com/servic...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jim Burke Automotive Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jim Burke Automotive Service

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

I have visited this service department several times and decided to make a complaint to the Manager after being called a man, or referred to as looking like a man several times. This manager denied that he could hear these comments on tape, although they happened and he insulted my intelligence as if I was imagining things and if these things were not said or happened. The manager boldly decided that he was offended that I made this complaint, after I made this complaint again today, May 22. 2022. The manager came back and stated he wanted me to leave and he and Jim Burke won't honor my contract to change my oil for free. After talking to the prejudiced GM he got rude and said to stay off his lot as if I'm not a customer. This business is very disrespectful, unaccommodating and full of racial prejudiced managers. Resolution Sought Honor the contract, apology from the staff, make sure I'm not harassed again

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