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Jim Coleman Infiniti complaints

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10400 Auto Park Avenue
Bethesda, MD 20817-1006 | Get Directions

(301) 469-2100

http://www.jimcolemaninfiniti....

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Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jim Coleman Infiniti closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jim Coleman Infiniti

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7/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $15.20 Amount Settled: $0.00

Customer Complaint

6/15/2021

I bought a 2015 Nissan on April 13, 2021. I paid them all the paperwork, taxes and the price of the car with everything required the same day, Today 2 months later they tell me that I owe them $ 700 and that if I don't pay them they won't give me the permanent plates. All the documents signed and required were made the same day and there is nothing left subtracting I need you to help me to take the car back and give me the money. Resolution Sought Refund the money complete and take back the Nissan or Give me the License Plate with out paying more money cause I'm not owe nothing they own me a maintenance service - on key and front brake pad and rotor.

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