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Jim Falk Motors Of Maui complaints

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260 Hana Highway
Kahului, HI 96732-2301 | Get Directions

(808) 495-4916

http://www.jimfalkgm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jim Falk Motors Of Maui closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jim Falk Motors Of Maui

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8/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

8/3/2022

I took my truck to Jim falk motors of maui for an oil change in February. Well they didn't tighten the oil filter and my engine and radiator both needed to be replaced. They have had my truck in their parking lot since March it is now august. They are running it through the extended warranty. The warranty states that if damage is due to mechanic error it voids the warranty. The warranty reimbursement for car rental is only for 10 days I had a rental car for 56 days and I ended up buying another truck which cost me $22000. Add that to the 2500 I spent on the rental car I've spent almost 25000 not counting the numerous days I missed work. The dealership says my engine is on back order and they can't give me a date when it will be delivered or when my truck will be repaired. At this point I just would like them to trade me out of my truck for something of similar value. I also feel like I should be compensated for at least some of the money I've spent on car rental and the truck I had to purchase. I bought the truck in November 2021. It was the first scheduled oil change since I bought the truck when this happened. Since I have bought my truck they have had it longer than I have. I'm full of stress and frustration and don't know who to talk to that can point me in the right direction. Please Help Resolution Sought At this point I just would like them to trade me out of my truck for something of similar value. I also feel like I should be compensated for at least some of the money I've spent on car rental and the truck I had to purchase.

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