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Jim Shorkey Kia complaints

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12900 Route 30
North Huntingdon, PA 15642 | Get Directions

(724) 419-4289

https://www.jimshorkeykia.com/

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Jim Shorkey Kia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Jim Shorkey Kia

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8/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/28/2023

My car has been in their service department this year five times for the same sound. They have said they fixed the issue each time and have not. It has now been there for two months with no word of what's going on. They call to tell me it's finished when I got there my car was covered in grease on the inside and the car wouldn't even start. Which lead me to leave once again without my vehicle. Now it's been another two weeks no word on the issue or when I'll receive my car. I've dealt with three advisors and mangers no success. Resolution Sought Fix my vehicle or put me in a new one

10/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $39.50 Amount Settled: $0.00

Customer Complaint

8/29/2022

State Emissions Exemption. I did not drive 5000 miles in a year. I made my inspection appointment via KIA's automated appointment system. It was made 1 week earlier than my prior years inspection. I'm charged $39.50 because of a computer I don't control nor can I correct this computer. Resolution Sought KIA needs to get rid of this faulty system. It's not the consumers issue travel was halted due to a global pandemic and address my claim.

Company Response

10/3/2022

Company states; Michelle had a 9/22 inspection sticker on her car. She made the appointment in August prior to her expiration of her current inspection. Due to the inspection still being valid for an additional 30 days, we can have run the risk of her going over 5,000 miles. That is why we couldn't grant her exemption. However, the exemption sticker still cost $19.95 regardless, which in turn Jim Shorkey Kia gave her a $20 credit towards her next service visit for the inconvenience and confusion. General Manager Jim Shorkey KIA- North Huntingdon

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