Find a reputable business?

Complaints and Resolutions

Jim Shorkey Kia Wexford complaints

Read Complaints File Complaint View Full Report

10785 Perry Highway
Wexford, PA 15090 | Get Directions

(724) 741-1197

http://www.jimshorkeykiawexfor...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Jim Shorkey Kia Wexford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jim Shorkey Kia Wexford

Sort by

4/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/31/2022

I have tried numerous times to reach out to the dealer. There is a button that is broken that has been since day 1 and also 2 of the 3 outlets do not work and also has not since day one. Also there is rust on my vehicle underneath the paint. I got one call back and they left a message and when i returned the call no one would return mine. Also i never received my double down payment incentive from when i purchased the car as well as the first inspection free. Resolution Sought Fix damages and refund.

Company Response

4/12/2022

Company states: We are sorry that Ms. Wilkes has had some issues on her vehicle. This is the first we are hearing about the concerns she is having on the vehicle. Her vehicle service history shows that she had brought it into the store and had a bulb concern address back in October of 2021. The other concerns were not mentioned for those items to be addressed at the time of service. These items can be looked at to find out what is going on with them the vehicle would need to be serviced at one of our Kia locations. There must be some confusion with what she is asking about on the double down payment incentive. A vehicle qualified for a $2500 rebate which was applied to the vehicle for financing to lower the payment and the amount financed.

Customer Rebuttal

4/13/2022

I also put a down payment down with cash but you did not mention that for the incentive. This is not the first time because i have a voicemail from a manager which i called back several times. Also i left numerous messages.

Company Final Response

4/15/2022

All of our clients receive the incentive that was available at that time from Kia. Most our clients, but not all will put additional money down to cover taxes, fees etc. This also help lower the amount financed and monthly payment.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile