Complaints for Jim Sigel Chevrolet Honda Nissan in Grants Pass, OR

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

11/21/2022

I had purchased a car and with my disability, was not able to close the hatch and vehicle was missing features I was led to believe it had. I immediately called to try and turn it back in and purchase a used Honda CRV that was on the lot. Instead, they acted like they were doing me a favor and helping me and put me in a 2022 truck. The $9000 i had put down disappeared and instead of putting me in an affordable vehicle i had requested. I was told to cancel my GAP insurance , i told him i did not want to purchase theirs and they added it in my financing as well along with other things i did not want, making my payment 700 a month. Then come to find out they had requested 46000 through first bank and then went to another credit union charging me over 50000 for same vehicle. I contacted the finance department immediately to get those products removed from financing and see where my 9000 had gone, he was very rude , argumentative, and disagreed with everything i had said. His only action was sending a blank , removal of warranty, form to sign. They acted like they were truly helping me while being totally shifty and screwing me while getting their commision on truck instead of the used car i had wanted and afford. If they had told me I was selling a 3 day old car to them and still owe on it, i never woukld have gone through with trade. $9000 i put on car already put dent in price...I saved that hard earned money for him to screw me over and put me in a lemon of a truck and payin Resolution Sought Take the truck back!! They could have taken it back within the first week when I called with first questions of loan papers I finally able to read.

Company Response

12/9/2022

The customer purchased a new 2022 Honda Civic hatchback on May 4, 2022, after test-driving and looking the car over. She put $8,600 down as part of the purchase transaction. On May 11, 2022 customer returned saying the Civic was not working for her due to difficulty opening/closing the hatch. At that point the Civic, even though it's a 2022 model must be classified as a used vehicle because it has been registered to a new owner, DMV paperwork is in process, etc. Trading in a new vehicle that soon is never a good idea. But, if the car is not going to work for the customer's needs, there is no choice. So the Civic was traded in on a new Nissan Frontier Pickup. Various aftersale products that were originally purchased with the Civic were cancelled, and refunds were applied to the new purchase. The cancellations totaled more than $6,000, which was used as down payment on the Frontier Pickup. Our most recent communication with the customer indicates that she would like to cancel the aftersales products that she purchased with her Nissan Frontier, such as extended service contract, lifetime oil plan, etc. This cannot be done over the phone. We need her to sign cancellation forms to initiate the cancellations. It is my understanding that she has had appointments to come in and sign those cancellation forms, but for whatever reason has not come in as scheduled. At this point, an appointment to sign cancellation forms would be the next step. Customer should call 541-476-0811 and speak with Bill Barnes to make arrangements to cancel unwanted products.

Customer Rebuttal

12/12/2022

That would be great if that was how everything had happened. I had never gotten a test drive in the Hatchback. My first drive was off the lot. I immediately started contacting the dealership about the issue. I was not told to come in to "exchange" the vehicle until the 11th! If I had been told from the beginning that the financing from Honda was being part of new financing, I would have NEVER even looked at another vehicle. I wanted the CRV and was shown Nissan instead. I still want to know why the financing amount was different between 2 different credit unions. Not a check on income to give payments of 700. With insurance that truck is more than my mortgage and utilities!! GAP insurance was what was to be cancelled as well as the clearcoat. Which i was told can not be removed. Yet i have to pay for it? There was never an appointment made. I had my sister speak to Bill after we had been arguing and getting nowhere but calling me a liar, She is a witness to many of conversations as well. Of course hes going to say he asked me to come in. I think i still have recording of a couple of our calls and how he actually responded. If you guys really cared about the customer, why wouldn't

Company Final Response

Complaints and Resolutions

Jim Sigel Chevrolet Honda Nissan complaints