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Jimmy The Boxer Auto Mall complaints

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4212 Ridge Road
Baltimore county, MD 21236 | Get Directions

(443) 442-6131

http://www.jimmytheboxerautoma...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jimmy The Boxer Auto Mall closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jimmy The Boxer Auto Mall

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10/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/14/2021

I purchased a Toyota Camry 2019 car from Jimmy the boxer a week ago 2 days after I purchased it the lights on the dashboard lit up and I was forced to take my car to the Toyota dealership for an appointment which they told me was a drop off which turned into a one month stay I cannot afford to pay for a car that I just purchase and cannot drive and not be able to drive it to make my money in order to pay for it. They gave me a loner that is very uncomfortable and it's bruising my thighs because it's so small that I can't fit in it and drive comfortably, I have made them aware of my issues and they have been doing nothing but giving me the run around we were supposed to have an appointment today at Jimmy the boxer so that I would be able to trade out that car and the salesman took off today when he knew I was coming in today to fix this problem so I'm at the point where I felt like they're giving me the run around now and I need help. It's been over 2 weeks and this problem is getting worse. What is any possible solutions to help me? Resolution Sought I'm not sure what you can do but I just know I need your help as to where to start to either getting my old cat I traded or a functional car.

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