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Jims Auto Repairs Inc complaints

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111 Tarbell Avenue
Oakville, CT 06779-1621 | Get Directions

(860) 274-7641

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Total Amount in Dispute:
$7,006.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Jims Auto Repairs Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jims Auto Repairs Inc

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6/5/2022

RESPONSE: Making a partial refund Amount in Dispute: $7,006.48 Amount Settled: $0.00

Customer Complaint

4/28/2022

Feb 19th 2022 a $500 deposit was given to purchase the 06 Infiniti g35. Before walking out of Jason office to go to the bank Jason asked for a $1,000 I thought that was strange. March 17th 2022 $7006.48 was given to Jim's auto for the 2006 Infiniti g35 price $4500, warranty price $1800. I never received a copy of the contract nor the warranty contract. Jason made a copy of the contract stating on the copy the items he will fix with his initials. Per conversation March 17 2022 when I came to Jason office about picking up the vehicle Jason tone was what is warranty for. Concerning the part of the vehicle that Jason has put in writing that Jason was going to have fixed. There is no need for Jason to use a rude tone with me. I drive to Oakville March 17th 2022 thinking I'm going to have the car checked by my mechanic before I pay $7006.48 and the car was not at Jason office. The car was not registered due to Jason mechanic not fixing the seats and windows. Jason statement was I'm not going to miss my appointment March 17th 2022 with DMV. The appointment was missed due Jason mechanic not communicating properly with Jason about fixing the vehicle. While Jason was at the dmv Jason was rude towards me when he was registering the car. Previously a copy was already sent to Jason of the insurance card. While at the dmv Jason asked for a clearer copy when I tried to explain that he was given a copy already Jason used bad choice of words. March 25th 2022 Jason deliver the car to me at Resolution Sought I would like to receive a full refund.

Company Response

5/19/2022

Company states: The customer didn't contact me about the warranty refund. She purchsed the vehicle in February 19, 2022, but didn't pick it up until May 16, 2022. The warranty went into effect May 15. She wanted the vehicle, but she didn't want the 2 year warranty if she couldn't get in writing upfront. I issued credit of $1,000.00 cash back to the customer on May 19, 2022.

Customer Rebuttal

5/23/2022

This is not true Jason did not provide me with a contract when I purchased the vehicle he made a copy Feb 19 2022 Jason gave me me a booklet for pwi power train warranty ii paid $1800.which he switched warranty without my permission pwi purchase warranty for $750.jason was repairing the vehicle I had it towed to Him march 17 2022 .Jason kept promising the contract and warranty and I didn't receive the warranty or the contract until may.Jason is not stating the whole truth.Jason can't sell me a warranty 1,800 and then sell me one for $750 and keep my $1800 what company does that

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