Find a reputable business?

Complaints and Resolutions

Jim's Auto Sales 2 complaints

Read Complaints File Complaint View Full Report

2919 Towson Avenue
Fort Smith, AR 72901 | Get Directions

(479) 709-9474

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,995.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Jim's Auto Sales 2 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jim's Auto Sales 2

Sort by

8/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,995.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

Simple in November of 20/20 I paid $600 down on a 2004 Honda Civic I test drove this vehicle two weeks into owning the vehicle. I sprung I'll leak in my power steering hi pressure hose took it to them they replaced it for free no problem started having more and more issues because I ran completely dry on power steering fluid fast forward it now has destroyed my rack and pinion full of fluid I also have pictures of the original racket opinion then in May June. I got a little behind got about a month behind on payments was religious prior to that every two weeks in with my $140 payment made him great brought my total down by July to 3503 and some change continued stop making payments the minute my car got into an accident because they agreed that I didn't have to make my payments until my insurance payment was completed since I was the no fault driver of the rear-end collision that drove me into another vehicle I had just had a wheel bearing replacement mind you my rack and pinion had been replaced shotty done by a fired mechanic when I took it into the shop around February of 2021 was told that my rack opinion was loose that it caused my wheel bearing damage was forced to pay the entire amount of my wheel bearing to be replaced added to my car payment it was like $156 or $159 somewhere around there when my insurance company found out there was a lien holder on my account unfortunately there's not enough room to finish the rest of the details I can tell you more in future talks Resolution Sought I want full reimbursement since I was sold a lemon

Company Response

8/16/2021

The real story is she got unemployed, got on payments and couldn't pay her payments , then she was involved in a wreck and the car is a total loss. Her insurance isn't paying enough to pay the vehicle off so she will still have a balance on it. She hid the vehicle from us to keep from being repoed and hid it from the insurance company. When I found it she sabotaged the vehicle trying to keep it from going anywhere. The power steering lines was cut, the Power steering pump was busted off and steering wheel was unhooked. Her boyfriend was there telling her to quit and kept apologizing for her behavior. There was me, my employee and 2 Repo Company persons that was there and can verify this. When the vehicle was moved by the Repo truck I picked up the tool they used sabotaging it and I threw it in the yard and told her nice try. She actually still owes on the vehicle after the insurance pays on it. The only lemon to this situation is her!! She bought the vehicle as is and signed it.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile