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Jinigram complaints

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400 Concar Drive
San Mateo, CA 94402 | Get Directions

(800) 669-9307

https://support.jinigram.com/p...

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Total Amount in Dispute:
$1,812.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

6 complaints against Jinigram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
2	Unanswered

6 complaints against Jinigram

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12/11/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

Consumer states; Someone at your company charged me 180 dollars and I need a refund as soon as possible. This occurred last night when I was attempting to call McAfee but the person had access to my McAfee information and to your company. Please refund the charge of 180 that I saw on my credit card last night. Resolution Sought Consumer states; I need a refund as soon as possible.

Company Response

11/28/2023

Dear Customer, We are a reputed E-commerce organization without your permission we cannot access any information. We do have a refund policy in place. Please check your invoice or ticket and contact us at the support number or email us. We will take care of your concern immediately With your current message, we don't have any information if you are our customer or not. Regards

9/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

9/13/2023

was taken out twice from my account. please refund asap. I will also contact my bank and report a double charge. thank you. Also the call back number given to me (888 745 2291. puts me on hold for a long time then just says goodby. Resolution Sought give me a refund

Company Response

9/15/2023

Dear, We sincerely apologize for not being contactable, there could be a high call flow. All executives must be busy on another call however you may send an email to support@qikbay.com. Our customer service will contact you and take care of the concern. Regards Support Team

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