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JKee Approves complaints

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5557 Baltimore Avenue, Suite 500-2110
Hyattsville, MD 20781 | Get Directions

(202) 924-9368

http://www.jkeeapproves.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JKee Approves closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JKee Approves

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

On March 16th, 2021. Jaron Hicks and myself entered a 9 month contract to clear my bankruptcy from my credit report. The contact ended in December, however, they did say they would still work on my case until the bankruptcy is cleared. I tried reaching out to them, but I am not getting responses back. This is very unprofessional and unnecessary, especially through testimonials with other clients, they have gotten great results. I feel like they didn't really try with my case, and got only a few items deleted in my file, they only were able to complete 20 of the task. Which, is totally unacceptable. Resolution Sought I would like either a full refund or my bankruptcy cleared like I paid them for. I am not able to get a business loan or pursue getting a home loan. These are inquiries that happened almost 15 years ago and should've been deleted with ease.

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