Complaints for JL Entertainment in Tarzana, CA

18653 Ventura Blvd Suite 340
Tarzana, CA 91356 | Get Directions

(323) 261-3200

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complainants allege the company fails to book contracted artist, refuses to refund deposits, and requests more money than contracted for to book artists. Complainants allege they put down thousands of dollars to secure artists for specified dates however the company fails to fulfill their contracts. Some complainants allege being offered alternate artists instead of who was requested, the company requests more money than the artist is actually booked for and failure to keep clients informed of the status of the request.

The company responds to some complaints by indicating they do not provide refunds. In some cases the company claims the artists were available but the client backed out of the deal or lost the venue they were scheduled to appear at and no refunds would be provided. One complainant was offered a credit for a future booking.

Complaint Closing Statistics

0 complaints against JL Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

JL Entertainment complaints