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JM Bullion complaints

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1901 Las Vegas Blvd N.
North Las Vegas, NV 89030 | Get Directions

(800) 276-6508

http://www.jmbullion.com

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Total Amount in Dispute:
$2,381.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JM Bullion closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JM Bullion

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5/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,381.23 Amount Settled: $0.00

Customer Complaint

4/13/2022

On March 7, 2022, I purchased a gold coin from JM Bullion, which never arrived. It was marked by the post office in Las Vegas as "acceptance pending". This status never changed and the post office finally declared the coin "lost". I advised JM Bullion, signed an affidavit, contacted Paypal.com, through which I purchased the coin and was advised by JM Bullion that I received a chargeback, which I did not. I will provide whatever supportive documentation you need, including PayPal account info showing no refund, emails from JM Bullion and all information provided to paypal.com Resolution Sought I want my coin or a refund.

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