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Joaquin Cleaning Services complaints

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251 South Empire Street
Wilkes Barre , PA 18702 | Get Directions

(570) 709-5998

http://www.joaquincleaning.com

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Total Amount in Dispute:
$525.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Joaquin Cleaning Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Joaquin Cleaning Services

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6/27/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $525.00 Amount Settled: $0.00

Customer Complaint

5/11/2021

Hired this company while I was in a nursing home and not present when I got home I discovered that they stole alot of my property that I'm still trying to replace. I'm on disability and don't have easy access to transportation I'm requesting my full payment back them since its costing me that if not more to replace them business number 570-790-5998. I paid in full via debit card while in the nursing home it took some time to discover everything missing I've tried several times to complete this form but had problems I'm respectfully requesting a full refund for the replacement of all the items and inconvenience you wouldn't think that what you would expect for a professional business to steal from you the owners first name is Jessica n empire st Wilkes Barre pa18702 thank you please contact me with any concerns Resolution Sought To be reimbursed my full payment into the amount of $525,via money order please contact me of your decision. Thank you.

Company Response

6/15/2021

Company states; Please be advised that we have spoken with the consumer and advised her to file a police report and to take a look at her cameras. She also, mentioned to us that her landlord had been in her apartment a few times, he's the one who has the keys, that let us into her apartment to clean. So therefore, we cannot honor her reimbursement request at this time.

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