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JoDon's Construction & Remodeling complaints

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817 Myrtle Avenue
Cuyahoga Falls, OH 44221 | Get Directions

(330) 564-5856

http://jodons-construction-rem...

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Total Amount in Dispute:
$3,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against JoDon's Construction & Remodeling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against JoDon's Construction & Remodeling

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10/10/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,750.00 Amount Settled: $0.00

Customer Complaint

8/27/2021

Found this contractor through facebook. Paid $3,750 by check (1/2down) for a bathroom remodel. He has never come back - no work, no goods - nothing. I keep getting excuses. No he is ghosting me. I have now found out he has done this before. I never saw anything bad about him when I did research. Resolution Sought I want my money back in full

Company Response

9/26/2021

We have discussed what is going on.

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