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Joe Tulley Electric complaints

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27 Arthur Street
Methuen, MA 01844 | Get Directions

(978) 360-9594

https://www.tulleyelectric.com...

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Total Amount in Dispute:
$920.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Joe Tulley Electric closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Joe Tulley Electric

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10/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $920.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

I hire this electrician to install a dimmable chandelier and Dimmable LED bathroom vanity mirror. The mirror is called exactly that, Wall mounted Dimmable LED make up bathroom vanity mirror, 29"x35". On June 10th, 2022, he installed a dimmer switch with the chandelier and not with the bathroom mirror. The bathroom mirror is also hung unevenly. I texted him the next day stating the mirror was hung uneven and should have had a dimmer switch. For $920, I expected him to correct his errors. I text him again a few days ago and he has not responded. I want half of my money back, so that I can hire someone to hang the mirror properly, with a dimmer switch. Please help me resolve this poor workmanship issue. Thank you. Resolution Sought Return half of the money that I paid, because he had not responded to my request to correct his issues.

Company Response

10/3/2022

These accusations are baseless and crazy! Bathroom fixture was dead on even and dimmer was not needed! If she would like a dimmer I will gladly install one for her. She was not charged for A second dimmer. Worked all day, no breaks whatsoevever! She was charged for 7 discounted hours only! Her bathroom fixture came with no directions and are never put on dimmers. 40 years professional service with no complaints ! She is an interesting Person!

Customer Rebuttal

10/14/2022

I have pictures of the mirror that is hung unevenly, and I will bring them and affidavits of people who agree that it is hung unevenly, to court, when we meet on November 21st. I never said I was charged for a second dimmer. Funny, the contractor never responded to my three texts and two BCA letters, until he reeived the small complaint court date. But now he says he will instally a dimmer, but not state that he will correct the issue with the mirror that is hung unevenly. I don't want him in my house any longer, after not responding, since my first request to fix the issues on June 10th. He has never responded to any of my two texts in June and one in July or the two letters sent by BCA in July. Why would I ever say that the mirror is hung unevenly, and ask him to fix it, unless it is uneven. And why wouldn't he come by and check it? I will see him in court on November 21st, with pictures showing it is uneven. And proof that he never responded to my texts or BCA letters in July, until he received the letter with the court date on September 30th. Why would someone not respond sooner?

Company Final Response

10/17/2022

The company states they were willing to make the repairs, but the customer wants a refund of $460 instead. She added additional work. The services were under charged. The company states they will defend their position in Small Claims court.

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