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Home Plumbing Contractors John C. Flood Inc. Complaints and Resolutions

John C. Flood Inc. complaints

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6430 General Green Way
Alexandria, VA 22312 | Get Directions

(703) 914-1800

http://www.johncflood.com

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Total Amount in Dispute:
$4,095.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against John C. Flood Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against John C. Flood Inc.

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6/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,095.00 Amount Settled: $0.00

Customer Complaint

5/2/2022

On august 8, 2021 we had a $4095.00 water filter installed at our home by John C Flood. In April we called as we had begun to see dark stains and specs in the toilets, these would be apparent after water had been sitting in a clean toilet overnight or over a period of time. A supper flush was performed by the techs. The issues did not go away, but my water bill went up and we ended up having to place another service call. On April 18,2022, John C Flood had a scheduled AM visit, however we ended up having to call at 12:15 pm as no one showed up or called. Around 12:40pm a manger showed up enquiring as to the reported issue. He was shown the dark stains in both toilets, both of which had been cleaned a few times a day. The manger stated that water problems in the area was the issue and to correct the issue we would have to add one more water filter to the house at a cost of ($1,000). I was taken aback as we had been led to believe that any water issues we were experiencing previously (like the chlorine smell, the brown crust around the spigots and the hard water) would no longer be an issue after the install of the unit. The manager stated, they would come out on Monday April 25,2022, it is now 3 days April,27 2021 and no one has called. We have been doing business with JOHN C FLOOD for the past six years and spent over ($10,000), so this is rather distressing. Resolution Sought We would like for the company to fix or replace the water filter. They came out an said we would have to pay $1000 ,to add one more,that would take care of the problem (John C Flood) manger said.

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Company Response

6/6/2022

John C. flood LLC supplied and installed a new whole house water filtration system on 8-12-2021 and on 4-7-22 are office received a call from the Cooper's indicating they were getting charcoal deposits showing up in the toilets and an appointment was scheduled and our technician preformed site visit on 4-8-22 and called the manufacturer from the home and went over what was occurring with the filtration system and they the technician flush the system, check water pressure, preform test on the system and after flushing the system the charcoal deposits were not showing up in the toilets and fixtures and at that point the technician felt the problem was resolved. However our office received another call from the Cooper's that the charcoal deposits we showing up and another follow visit was schedule 4-18-22 in the morning and our service manager was delayed and unfortunately did not arrive until 12:40 pm and observed the charcoal sediments still occurring. Our field staff reached out the manufacturer that the steps taken on 4-8-2022 had not resolved the issues. Another appointment was scheduled by our office with incorrectly for 4-22 not and 4-25 and the technician dispatched and could not get access to the property. On 5-6-22 the office spoke with Mr. Cooper and expressed his disappointment with the sequence of events related to the filtration system which completely understandable and another appointment was scheduled to return and re check all aspects of the system. Our senior technician Mike assigned the call and set for 5-9-22 and he was updated on all the steps that had be done to the unit. Mike dis-assembled the unit and re-assembled the unit and checked all filtration systems screens and gaskets as wells as installed a smaller discharge line for the flushing of the system to keep the charcoal sediment at a lower level during the flushing cycle to correct the sediment issues. We feel the issues were resolved on the filtration system on this visit and all visits were covered under the parts and labor warranty at no charge and we certainly understand the homeowner's frustration and we apologize for the delay in getting resolution to the problem. We certainly appreciate their business and will make every effort possible to continue the relationship. In closing thanks to all parties for allowing this forum to present points of view from both parties and we understand that customer service and trust are the building blocks of any business.

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