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John Elway's Claremont Chrysler Dodge Jeep Ram complaints

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620 Auto Center Drive
Claremount, CA 91711 | Get Directions

(909) 962-8100

https://www.johnelwaysclaremon...

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Total Amount in Dispute:
$28,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against John Elway's Claremont Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against John Elway's Claremont Chrysler Dodge Jeep Ram

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6/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $28,000.00 Amount Settled: $0.00

Customer Complaint

5/23/2022

I walked into the dealership Claremont Chrysler Jeep with my son he was going to buy a vehicle they ran his credit but then came back and ran mine and said my credit was better than his but I wanted his name on the contract but they wouldn't do it and I said well I want his name on it because he's the one that's going to be driving the car not me long story short the car was in an accident it already had like 80,000 miles I never bought a brand new car and I got stuck with this vehicle $28,000 I just had the vehicle appraised it's only worth 12,000 my son can't afford the car anymore I can't either I'm 64 years old I'm retired I only work 16 hours a week the payment is $434 a month I can't afford it I believe I got gypped scammed like I said the vehicle was in an accident for a Carfax I don't know what to do I thought I had buyers remorse they won't help me and I want to return the car but my credit will go bad I don't know what to do can someone help me they didn't even show us other cars or show my son other cars they just brought that car out and I need to know what I was doing they had it all these things on there they were supposed to take it off they never did I got ripped off it's a 2018 Hyundai Elantra and I had it appraised at 12,000 and they're charging me 28,000 what can I do bad customer service they took advantage of an old lady. Resolution Sought Either take the car back without ruining my credit I can't afford this vehicle I can't afford 20,000 28,000 I only $1000 a month from Social Security I'm retired

Company Response

6/2/2022

Sorry to hear they were not happy with the purchase. Since it was almost a year ago theres not too much I can do to help. The customer was aware of everything at the time of purchase and since we are part of a large auto group all of our preowned vehicles are sold at fair market value.

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