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John Hinderer Honda complaints

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1515 Hebron Road
Heath, OH 43056 | Get Directions

(740) 522-1106

http://www.hindererhonda.com

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against John Hinderer Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against John Hinderer Honda

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10/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

9/7/2022

It was a Saturday Labor day weekend 2022, I received a call from a Nancy saying she was with a Credit union that does the Financing for John Hinder Honda. She asked for my information and put me on hold while she said she pulled up my credit report, which the call itself sounded all bogus, so anyway she said I was Approved just bring my ID and proof of Income she even sent me an E-mail, which looked Bogus she titled it "Credit Yes" and it said (Lender Decision) (APPROVED) again it did not say Pre-Approved. So I woke up my Handicapped Sister to give me a Ride which was 1hour away, which my Sister was exhausted from just having surgery, and this whole time I had a gut feeling that this was all Bogus! So I arrived at the dealership and after talking to the car sales man, I knew it was all a Scheme to get me there to the dealership! I was and am still pissed off! Resolution Sought An Apology from the whole sales Staff

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