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John Howerton Honda complaints

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252 Auto Plaza Drive
Beckley, WV 25801 | Get Directions

(304) 252-0744

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against John Howerton Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against John Howerton Honda

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10/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

9/5/2024

I bought a 2016 Chevy equinox white from John Howerton Honda dealership was approved and everything brought it home and everything had car for at least 35 days and he took it back which he was in wrong and I am now without a vehicle since December 2023 and I am a widow since 2019 live alone can't go to grocery store doctors appointments can't leave my apartment been attacked here! I do have letters and every file and paperwork and proof of his wrong doing! Resolution Sought For him to to get me a car so I can get to my appointments and also get back to helping others as I was before and he to the laundry mat and walk and especially go to church!

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