Complaints for John M Harrison Law in Placentia, CA

231 South Lakeview Avenue # A
Placentia, CA 92870 | Get Directions

(949) 633-0189

http://www.jmharrisonlaw.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.
Complainants allege unfulfilled contracts and inability to obtain refunds. Complainants allege the company misrepresents their ability to obtain loan modifications and does not fulfill its services. Some complainants allege the company advises them to stop making their mortgage payments until the loan modification is complete. After paying for services, complainants allege they cannot reach the company or no contact is made with their lender to obtain modifications.

The company responded in a few cases by claiming they were still working on the customer's file, or that they were waiting for the lenders to contact them. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Most are unanswered.

Complaint Closing Statistics

0 complaints against John M Harrison Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

John M Harrison Law complaints