Complaints for John Robert Powers Entertainment in West Hollywood, CA

9220 Sunset Blvd. Suite 100
West Hollywood, CA 90069 | Get Directions

(310) 858-3300

http://www.jrpowers.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege contract related issues. Specifically, the company failed to cancel contracts that customers claim were requested within its 72-hour cancellation policy. Other complaints vary between dissatisfaction with the workshops, false advertising, failure to providing services as promised, and difficulty contacting company personnel.

The company responded to the contract issue by writing off charges, issuing refunds, or explaining cancellations must be submitted in writing. Other responses include offering to reschedule classes or stating the customer agreed to the terms by signing the contract.

Complaint Closing Statistics

0 complaints against John Robert Powers Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

John Robert Powers Entertainment complaints