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John's Auto World complaints

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4835 Black Hwy.
Smyrna , SC 29743 | Get Directions

(704) 293-7087

https://www.uhaul.com/l

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Total Amount in Dispute:
$14,520.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against John's Auto World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against John's Auto World

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9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $7,260.00 Amount Settled: $0.00

Customer Complaint

8/28/2023

I took my Ford F150 to him because it was loosing power. He said it was a valve. A week later he called and said it was fixed. $400 and he said he had to have cash. I got the truck back and no better. Took it back and he said the turbo was bad. He told me around $3000. 2 weeks later he said it was fixed and said it would be $6200. When I asked why 62 and not 3 he said it had 2 turbos which I didn't know. Again he said cash only and he wouldn't write me a receipt. He said since he does cash he don't write receipt. Got the truck back and it was worse. Took it back and he said it was a valve on the gas tank. $400 more. Got it back and still no better. Tried to get back with him but he wouldn't answer my calls or texts. Blocked my number. Took all my savings and still no working truck. Resolution Sought Either fix my truck or a refund.

9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $7,260.00 Amount Settled: $0.00

Customer Complaint

8/28/2023

I took my Ford F150 to him. He first told me it was a valve. After keeping it for a week he called and said it was ready. Told me I had to pay in cash. No check or card. Got my truck back and doing the same thing. Took it back and he said it was the turbo. Told me about 3000. After 2 weeks he called and said it was ready. 6200 . When asked why he said 3000 he said he meant 3000 for each turbo. I didn't know it had 2. Again was told I needed to pay cash. I asked for a receipt and he said it was cash only and he didn't write receipts. And it was again not fixed. He said it needed a valve on the gas tank. Another 400 cash and it's still not fixed. Blocked my number and won't answer my calls. Resolution Sought Fix my truck or refund my money

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