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Johns Mobile Mechanics complaints

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23010 Ridge Road
Trinidad, CO 81082 | Get Directions

(720) 602-7290

https://ba-auto-repair-auto-re...

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Johns Mobile Mechanics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Johns Mobile Mechanics

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3/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

Brian Johns owns this business. I called him in the last week of January since my car would not start. I paid him $50 to diagnose the issue. He discovered it was a bad fuel pump. I bought the part and paid him $150 to replace it. The car was still not working and Brian told me he found a blown gasket and immense amounts of oil in my engine. I turned down further services, as I wanted a second opinion. I opened the hood after he had "reassembled everything" and noticed that the spark plugs were loose, the air filter was sitting on top of the battery, and multiple screws and bolts were loose. A few days later, I opened my glove compartment, and it fell off and is unfixable. There was no issue prior to Brian "working" on the car. It took me two more weeks to get in with a reputable mechanic. They told me that the fuel pump was not put in correctly. Once fixed, the car ran fine. They tightened down bolts and expressed their was no oil leak or blown gasket. Seeing that the work he was paid for was done incorrectly, haphazardly, and more damage was done to my car, I want a refund. Resolution Sought Brian can keep the $50 diagnostic fee. He was correct that the fuel pump failed. I would like the $150 in labor costs returned, as he put in the part incorrectly, and caused further damages to my vehicle.

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