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Johnson & Johnson Consumer Inc complaints

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One Johnson & Johnson Plaza
New Brunswick, NJ 08933 | Get Directions

(732) 524-0400

http://www.johnsonsbaby.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Johnson & Johnson Consumer Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Johnson & Johnson Consumer Inc

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

I was in Bentonville Arkansas and while there went to a Walmart near the Main office. I purchased a product called Pepcid Complete. I have purchased this item before and love them. This product is labeled Cool Mint Flavor. There is nothing cool or mint about it. I tried one tablet and my tongue was irritated for hours. On top of that the flavor is terrible. Is there a way to exchange this product for one i know has a acceptable flavor? Resolution Sought Exchange product for same product with acceptable flavor.

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