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Johnson Maintenance Remodeling and Cleaning Services complaints

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359 Seroka Road
Waterford, PA 16441 | Get Directions

(814) 431-3386

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Total Amount in Dispute:
$175.00

Total Amount Settled:
$175.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Johnson Maintenance Remodeling and Cleaning Services closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Johnson Maintenance Remodeling and Cleaning Services

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1/17/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $175.00 Amount Settled: $175.00

Customer Complaint

12/7/2022

On Saturday November 26,2022 I had David Johnson come and fixed my roof. He charged me $150 to do a job that was a terrible job. He kept telling me, my son and my daughter in law that morning he had lost $140 he charged me $150 to replace the money he lost. Then November 30,2022 my roof was leaking. I paid him $30 to go get the supplies. I paid him the other 25 when he was done. Then he said he needs another $25 for his son who didn't do anything . That wasn't the agreement. He has 2 address. 516 west 3rd Street Erie pa 16507 and 359 seroka road Waterford pa. His phone number is 814-431-3386. For both places. I texted him I told him to pay me buy Monday December 6, 2022 to get my money back. He didn't text me back. I also looked up reviews of his business he also scammed other people. He needs to be held accountable for this Resolution Sought I want my $175 back and him not being able to do this to other people.

Company Response

1/17/2023

Per Consumer: I and the contractor came together and he already paid me back.

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