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Johnson Mark Law LLC complaints

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4548 South Atherton Drive, Suite 100
Salt Lake City, UT 84123 | Get Directions

(877) 218-1291

http://www.jmlaw.com

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Total Amount in Dispute:
$1,178.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Johnson Mark Law LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Johnson Mark Law LLC

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5/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,177.88 Amount Settled: $0.00

Customer Complaint

4/5/2024

This junk debt collector lawyer somehow obtained a bogus address for me, (my bosses HOME address) to send harassing and legal documents to, so that I wouldn't receive them. Next thing I know, I'm getting an entry of judgement in the mail from a courthouse in the wrong jurisdiction! My boss did a "return to sender" on everything because I DON'T LIVE THERE! Not only was he a fraud in that manner, I was sued in the wrong jurisdiction! I live in Idaho and was sued in Oregon, because that's the bogus address he used. I am livid! I called them up (it's a call center) and NO ONE could tell me why they were sending things to a bogus address. Forcing me to pay on an old debt by suing me at the wrong address! I didn't even have a chance to fight this! Now I have a judgement lien on my property! I called them again today (4/3/3024) to pay them off in the settled amount of $1,177.88. Couldn't give me a confirmation number. Said it would be mailed. I asked when the court would be receiving satisfaction of judgement and also when I would receive release of lien, the call taker couldn't even answer me that with confidence! These people are frauds and crooks! Resolution Sought Refund! Satisfaction of judgement sent to the court! Release of lien! Cease and desist all communication! These people should be behind bars or sued for the fraudulent crap they do!!

Company Response

5/8/2024

Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks. Based upon our investigation Ms. Gorham's account was placed with our law firm on 10/12/2018 by PORTFOLIO RECOVERY ASSOCIATES, LLC. JOHNSON MARK LLC sent a demand letter to Ms. Gorham on 10/15/2018. Due to no response from Ms. Gorham, the attorney with the law firm JOHNSON MARK LLC reviewed the account and approved the filing of a lawsuit.

Customer Rebuttal

5/9/2024

This has been taken care of.

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