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Johnson Motor Co complaints

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1942 St John Avenue
Dyersburg, TN 38024 | Get Directions

(731) 285-0465

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Johnson Motor Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Johnson Motor Co

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9/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

I bought a 2010 Traverse from Johnson Motor on St. John st in Dyersburg Tn…I put 2500 down payment and paid sales taxes & tags $800. I paid my first payment 250 before due date And the motor blow up. They gave me the run around for months saying they couldn't give me any of my money back not even half but they would look for another suv to put me in. Long story short they got in some more vehicles and I tried to get one so I didn't lose my money and now they don't won't to let me get anything. Stating my contract say Sold As Is!!!But for a motor to go out with in a month is ridiculous and unhuman for someone to sell junk…I worked hard for my money the least they could have done was giving me half of the money I paid Resolution Sought To get some of my money back or shut that business now!!!!

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