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Johnson Tire complaints

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1398 GA-21
Springfield, GA 31329 | Get Directions

(912) 754-4331

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Johnson Tire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Johnson Tire

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9/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

The short version took truck for power steering problem they said they would call that afternoon with price dint call called them Tuesday morning they said power steering pump was bad said 400 dollars ok I said fix it was already a little Leary because the didn't call me like they said anyway went to pick up truck Thursday paid him 390 cash went to leave crank truck squealing real bad they put belt dressing stop for a few left driving home power steering pump makes noise pulled over check fluid empty brand new pump called them had to drive back 15 miles so that's 60 miles than a arrogant guy and starting telling this was wrong etc we exchange words said belt was bad its not bad only started after pump was replaced left overbite call today Fri they said it wasn't the pump that I just paid for and didn't need got irate and said it wasn't my fault and asked if if he could he helpe out being I just paid for something I didn't need words exchange said he wasn't going to fix it anymore to come getore words exchange got there was just going to get truck and leave but I looked under hood they had removed the whole air filter housing got my mom to ask them were it was because I didn't want a problem to start they said they didn't touch then a guy comes out throws the whole assembling on the ground at me and then squared off wanting to fight etc this was one of the owners this is short version Resolution Sought Get a partial r full refund for something they replaced that didn't need replacing per there words they just wanted more money they do this for a living

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