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Jomel Auto Clinic Repair & Sales, Inc. complaints

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2 Franklin Street
Lawrence, MA 01840 | Get Directions

(617) 799-3064

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Jomel Auto Clinic Repair & Sales, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Jomel Auto Clinic Repair & Sales, Inc.

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6/8/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

5/14/2021

I have been waiting for over a month to register a car here in RI and when I went to DMV they told me I needed a copy of the dealers license I immediately called James at 774-946-4484 and he said he could get me a copy by next appointment whic would of been 5/15, i texted him Monday morning he said he was on his way My brother called him Tuesday he told him he was going to get it; on Thursday my other brother went to Lawrence could not find address on title he called James who told him owner was in Africa and he would get copy 5/26. he can fax copy to 401-462-5787 or email to DMV. CustomerService@dmv.ri.gov; what am i supposed to do with car if i cannot register it ? bought 4/1 is he going to refund money? he drove car fromTaunton, MA to RI I can't do anything. can you all help me?? my next appointment is May 19th at 9am the only thing I need is a copy of the dealers license Resolution Sought Copy of dealers license if not refund of 2500 which is price of car

Company Response

5/18/2021

Sorry for the inconvenience, but will get copy of dealer license on Monday 5.24 as previously told. Zero chance can get it any earlier. Owner took it with him on vacation.

Customer Rebuttal

5/18/2021

Why would owner take copy of dealers license? When I spoke to James on May 5th he said I would have it by May 14th; my brother called him thursday May 13th he told him to tell me to reschedule appointment which I did to May 19th now my next appointment is not until June 16th I should be refunded $500 to $1000 for the inconvenience and for having to pay for uber rides to get to work I have to leave at 640 am in the mornings to get to work by public transportation I'm 50+, a decent person would answer or call back!!

Company Final Response

6/7/2021

Company states: She came in and we gave her what she needed. I was out of State I lost two family members due to Corona-Virus and was gone for 3 weeks.

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