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Jordan Roofing Company complaints

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1257 Adams Street
Mobile , AL 36603-5457 | Get Directions

(251) 379-8370

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jordan Roofing Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jordan Roofing Company

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8/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

Jordan Roofing Company was hired to install a new roof on our home, and walked away with $2200, in cash. Never finished the roof. Also left the roof opened and it rained inside and the roof collapsed. Our company goal was to house homeless Veterans and this company damaged our building. I don't want this to happen to anyone else. I have tried to contact Jordan Roofing several times and no one will return my calls. I purchased all my materials and now they are ruined. Resolution Sought I would like to get my money back and get my roof completed by another company.

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