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Joshua Tree Chrysler Dodge Jeep RAM complaints

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57909 29 Palms Highway
Yucca Valley, CA 92284 | Get Directions

(760) 228-1818

https://www.joshuatreecdjr.com...

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Joshua Tree Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Joshua Tree Chrysler Dodge Jeep RAM

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5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

I bought a truck from a dealership. Joshua tree cdjr is the name of the dealership, the truck i bought has mechanical problems, and the dealership is not fixing it, it is a unsafe ride, and driving it is very dangerous. Resolution Sought Since i paid for a broken vehicle, they need to reimburse me all of my money and fix the peoblem before this truck brakes down on raod and kills me and whoever else is on the road with me.

5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

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