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JP Auto complaints

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20 Haypress Road, Suite 311
Cranbury, NJ 08512 | Get Directions

(973) 317-0656

https://jpauto.com/

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Total Amount in Dispute:
$234.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JP Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JP Auto

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1/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $233.63 Amount Settled: $0.00

Customer Complaint

1/4/2024

I placed an order on December 29th 2023 for a 2019 Nissan Sentra front bumper and headlight. The website gave me an estimated arrival date of January 1st 2024. Every time i try checking my order status it says order confirmed. Meaning it hasn't been shipped. They have no phone number to contact them only an email. I've emailed them multiple times asking for an update on my order with no response. I then read the reviews to see they have scammed a lot of their customers previously. I have attempted to get in contact with them several times with no luck. Resolution Sought I would like them to ship my parts and give me an update on my order or issue me a full refund.

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