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JP Custom Leatherworks complaints

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Whiting, NJ 08759 | Get Directions

https://jpcustomleatherworks.c...

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Total Amount in Dispute:
$323.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against JP Custom Leatherworks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against JP Custom Leatherworks

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3/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $142.39 Amount Settled: $0.00

Customer Complaint

3/7/2022

I purchased a radio strap on November 25th, 2021 (#7065). There was a 14 week lead time. I've attempted to contact him several times by calling and texting (609) 367-2479. And he hasn't replied. Resolution Sought Refund my money.

9/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $181.00 Amount Settled: $0.00

Customer Complaint

8/20/2021

I placed my order (#4292) on April 13th and as of today have still not received my items. They have quit returning my emails and do not answer the phone. Resolution Sought Give me a refund

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