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JPay, Inc complaints

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12864 Biscayne Blvd Suite 243
Miami, FL 33181 | Get Directions

(800) 574-5729

http://www.jpay.com

For business hours contact (800) 574-5729

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against JPay, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against JPay, Inc

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5/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

Dear Consumer Affairs, I am writing to express my deep concern and disappointment regarding the service provided by Jpay, a company that provides electronic communication and entertainment services to inmates. My brother, Brad Faver #1178233, has been a loyal customer of Jpay for a long time and has always been satisfied with their services. However, his recent experience with the company has been extremely frustrating and has left us with no choice but to reach out to you for help. My brother had filed a trouble ticket with Jpay, informing them that his Jpay tablet was broken with a crack on the back. The company responded by saying that he was approved for a new tablet and even provided him with a RMA number, assuring him that a new tablet would be on its way. However, months went by and my brother still did not receive the promised tablet. He tried to follow up with the company, but all his efforts were in vain. After six months of waiting, my brother finally received a response from a person named Mr. Smith, who works at the prison where my brother is incarcerated. Mr. Smith informed my brother that in January, two months after being approved for a new tablet, he was suspended by Jpay. This news came as a shock to my brother as he had no idea why he would be suspended. This has to be a mistake as my brother has been a loyal and responsible customer of Jpay Resolution Sought I would like for jpay company to overturn the suspension that was done with out due process and send him the new tablet that they already promised Brad Faver #1178233 Lawrenceville corrections center in Virginia.

12/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

11/21/2023

In 2017 I purchased a Jpay tablet while being housed at SATF in Corcoran on Facility "C". Now, five years later at SATF, on Facility "B". Per memorandum dated July 22, 2022 I was ordered to turn in my JPay tablet to staff officials at SATF. But staff officials did not collect the JPay tablets until August 2022. JPay staff officials picked up the JPay tablets from SATF around March 2023. Now as of today, the JPay company still has not sent the thumb drive or my tablet to my family. I spent over one thousand and five hundred on music, games, books, and for the tablet. I just want to be recompensated. Resolution Sought Resolve this matter ASAP.

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