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JPay, Inc complaints

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12864 Biscayne Blvd Suite 243
Miami, FL 33181 | Get Directions

(800) 574-5729

http://www.jpay.com

For business hours contact (800) 574-5729

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Total Amount in Dispute:
$19,620.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

22 complaints against JPay, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
22	Unanswered

22 complaints against JPay, Inc

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12/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

11/21/2023

In 2017 I purchased a Jpay tablet while being housed at SATF in Corcoran on Facility "C". Now, five years later at SATF, on Facility "B". Per memorandum dated July 22, 2022 I was ordered to turn in my JPay tablet to staff officials at SATF. But staff officials did not collect the JPay tablets until August 2022. JPay staff officials picked up the JPay tablets from SATF around March 2023. Now as of today, the JPay company still has not sent the thumb drive or my tablet to my family. I spent over one thousand and five hundred on music, games, books, and for the tablet. I just want to be recompensated. Resolution Sought Resolve this matter ASAP.

2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $110.95 Amount Settled: $0.00

Customer Complaint

1/24/2023

I sent my Son 100.00 on December 5th He never used any of the money he was let out of Prison & my bank Chase reversed the now JPay has taken my money of 110.95 I'm getting bank fees & fee's for reversal of my money I'm disabled & on a fix income everyday since they did this I'm being charged fees. My Bank account is being overdraft every day of 34.00 since my bank gave me my money back & jpay went in my account & retook my money my son is no longer in prison or on in their system period so when my son came home he told me he never took the money Statesville never released it to him Resolution Sought Please help me for them to stop charging my bank account and me being charged all these overdraft fees thank you I'm not going to have enough money to pay my rent if they keep doing it and taking this money out.

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