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Jr & Jr Towing inc. complaints

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2091 NW 139th Street
Opa-locka, FL 33054 | Get Directions

(786) 779-2347

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Jr & Jr Towing inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Jr & Jr Towing inc.

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

George owner of J&R towing, towed my car with a repo order. I wasn't given the opportunity to take my belongings out of the car before they towed the car away. I then drove to the location of J&R towing to pick up my belongings within a hour of the car being towed, and George wouldn't let me take out my things from inside of the car unless I paid him $200. I called the cops and they said they couldn't make him give me my things without paying him because there was no crime, and they said it was a civil case. So o was forced to pay $200 just to take my personal belongings from inside the car. Resolution Sought Give me my refund of $200 I paid just to take my personal belongings that were still inside the vehicle. The car was towed and I arrived within the hour. The car hadn't been there no more than an hour when I arrived and they hadn't taken anything out of the car.

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