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JR Communications complaints

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6100 Horseshoe Bar Road
Loomis, CA 95650 | Get Directions

(916) 295-0500

http://www.jrcomm.us

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Total Amount in Dispute:
$2,114.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against JR Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against JR Communications

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3/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,113.82 Amount Settled: $0.00

Customer Complaint

2/8/2022

We have been double charged by both JR Communications and GOTW, 12 times since April 2020. JR Communications was the company that we signed up and the one who must have put us in contract with GOTW. As we had never met with anyone from GOTW and only realized we were being double charged by both companies in Nov 2021. We discontinued our services with JR Comm at which time I noticed we were still being charged by another company - GOTW. We received 2 SIM cards over the past 2 years (pics attached). They were T-mobile SIM cards - which stated, "For continued service, please Validate your new SIM cad by 12 pm CST on November 21." The second one had a different date. GOTW is saying that we should have reached out to them in June of 2021 to cancel with them. All the instructions said was to replace our SIM card for continued internet service and that is what we did. Twice! I've since emailed both companies stating we did not know we were dealing with 2 separate companies and being charged by both companies, nor did we know that somewhere along the line, JR Communications "stopped representing GOTW and started their own company", nor that at some point we were supposed to contact GOTW ourselves to discontinue service with them! Again, we never contacted anyone from GOTW so could not have entered into a separate contract with them. As companies working together and in contract together, this is completely misleading. You are taking advantage of your customers! Resolution Sought This is absurd! As companies representing each other, and working together, and in contract together, this is completely misleading. You are taking advantage of your customers! We want this sorted out. We want to be reimbursed for all dates that we were double- charged! From April 2020 - November 2021 we were double-charged 12 times by both companies on the same months. Total charges were $2113.82 by JR Communications, and $1116.83 by GOTW.

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